Privacy Policy

Effective Date: 07/29/2023

VacRock NY Inc. (“VacRock,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, contact us, request an estimate, schedule service, submit a form, opt in to receive communications, or use our services.

1. Company Information

VacRock NY Inc.
1817 E 19th St
Brooklyn, NY 11229
Phone: (888) 405-4547
Email: Appoint@vacrock.com
Website: VacRock.com

2. Information We Collect

We may collect the following information when you contact us, submit a form, request service, schedule an appointment, communicate with us, or opt in to receive messages:

  • Customer name
  • Phone number
  • Email address
  • Service address
  • Billing address
  • Job or project details
  • Photos, videos, or documents related to the requested service
  • Payment-related information
  • Communication history
  • SMS/text message opt-in consent records
  • Website usage information, such as IP address, browser type, device information, and pages visited

We may also collect information through phone calls, text messages, emails, website forms, online scheduling tools, third-party platforms, or in-person service visits.

3. How We Use Your Information

We use collected information to:

  • Respond to inquiries and service requests
  • Schedule appointments
  • Provide estimates, proposals, invoices, and service reports
  • Perform HVAC, refrigeration, duct cleaning, dryer vent cleaning, and related services
  • Communicate with customers regarding appointments, updates, service reminders, job status, and follow-ups
  • Send text messages, emails, or calls related to your inquiry, appointment, estimate, invoice, report, or service
  • Send promotional or marketing messages only where permitted by law and where proper consent has been provided
  • Process payments
  • Maintain customer and job records
  • Improve our services, website, and customer experience
  • Comply with legal, insurance, accounting, and business requirements

4. SMS / Mobile Messaging Privacy

When you provide your phone number and opt in to receive SMS/text messages from VacRock NY Inc., we may send messages related to service scheduling, appointment reminders, job updates, estimates, invoices, service reports, follow-ups, review requests, and promotional communications where permitted by law.

No mobile opt-in data will be shared with third parties or affiliates for marketing or promotional purposes.

Text messaging originator opt-in data and consent will not be shared with any third parties.

We do not sell, rent, or share your phone number or SMS consent information with third parties or affiliates for their own marketing or promotional purposes.

Message frequency may vary. Message and data rates may apply. You may opt out of SMS messages at any time by replying STOP. You may reply HELP for assistance.

5. Sharing of Information

We do not sell your personal information.

We may share limited information only when necessary to operate our business and provide services to you, including with:

  • Company staff and technicians
  • Payment processors
  • Scheduling and customer management platforms
  • Insurance providers
  • Accounting, legal, or business service providers
  • Subcontractors or vendors involved in a specific job
  • Government, legal, or regulatory authorities when required by law

Any third parties we work with are expected to use customer information only for the purpose of providing services related to VacRock NY Inc.

Important SMS Privacy Notice: The categories above do not include mobile opt-in data, SMS consent, or text messaging originator opt-in information. Mobile opt-in data and SMS consent will not be shared with third parties or affiliates for marketing or promotional purposes.

6. Photos, Videos, and Job Documentation

During service visits, we may take photos or videos of equipment, job site conditions, installed materials, defects, damage, completed work, or safety concerns.

These photos and videos may be used for:

  • Service documentation
  • Customer reports
  • Estimates and proposals
  • Warranty review
  • Insurance or legal documentation
  • Internal training and quality control

We do not intentionally publish customer-identifying photos or private property details for marketing purposes without permission.

7. Payments

If you make a payment, payment information may be processed through third-party payment processors. VacRock does not store full credit card numbers on its website unless specifically provided through a secure payment platform.

Payment processors may collect and process payment information according to their own privacy policies and security standards.

8. Website Cookies and Tracking

Our website may use cookies or similar technologies to improve website performance, understand visitor activity, and support advertising or analytics.

Cookies may help us understand:

  • Which pages are visited
  • How users interact with the website
  • What services visitors are interested in
  • How visitors found our website

You can adjust your browser settings to refuse or delete cookies. Some website features may not work properly if cookies are disabled.

9. Advertising and Analytics

We may use third-party services such as Google Analytics, Google Ads, Meta/Facebook Ads, or similar platforms to measure website traffic, improve marketing, and show relevant advertisements.

These services may collect information such as your device, browser, IP address, pages visited, and interaction with ads or website content.

We do not share SMS opt-in consent or mobile opt-in data with advertising or analytics providers for marketing or promotional purposes.

10. Text Messages and Email Communication

By contacting VacRock, requesting service, submitting a form, or providing your phone number or email address, you agree that we may contact you regarding your inquiry, appointment, service, estimate, invoice, report, or follow-up.

Promotional or marketing text messages will only be sent where permitted by law and when proper opt-in consent has been provided.

You may request to stop receiving non-essential promotional messages at any time. To stop receiving SMS messages, reply STOP. For assistance, reply HELP.

11. Data Security

We take reasonable steps to protect customer information from unauthorized access, loss, misuse, or disclosure.

However, no website, email system, phone system, or online platform can guarantee complete security. By using our website or services, you understand that information transmitted electronically may carry some risk.

12. Data Retention

We may retain customer information, job records, invoices, reports, photos, communications, SMS consent records, and payment records for business, tax, legal, insurance, warranty, and operational purposes.

We keep information only as long as reasonably necessary for these purposes, unless a longer retention period is required by law.

13. Your Choices

You may contact us to request:

  • Access to your information
  • Correction of inaccurate information
  • Removal from promotional communications
  • Deletion of certain information, where legally and practically possible

Some information may need to be retained for accounting, legal, warranty, insurance, SMS compliance, or business record purposes.

14. Children’s Privacy

Our website and services are intended for adults and property owners, tenants, building managers, business owners, or authorized representatives.

We do not knowingly collect personal information from children under 13 years old.

15. Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices, security, or content of third-party websites.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on our website with a new effective date.

Your continued use of our website or services after changes are posted means you accept the updated Privacy Policy.

17. Contact Us

For questions about this Privacy Policy or your personal information, please contact us:

VacRock NY Inc.
1817 E 19th St
Brooklyn, NY 11229
Phone: (888) 405-4547
Email: Appoint@vacrock.com